Job Description

Description

Position Information

Location: JW Marriott Charlotte

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. That’s where you come in. As the Director of Outlets, you will lead the execution of exceptional dining experiences across all restaurant venues on property while supporting the continued development of outlet leaders and the operational success of each concept.

Responsibilities:

What You’ll Do

• Oversee execution and consistency of all on-property restaurant concepts, ensuring alignment with White Lodging standards and brand expectations.
• Support the implementation and compliance of the WLW Restaurant Manager Training and FOH Training Programs.
• Lead new menu rollouts, tastings, and software utilization for food and beverage systems, including Birchstreet.
• Collaborate with the Executive Chef and FOH leaders to execute promotions and marketing initiatives that drive engagement and revenue.
• Facilitate the onboarding, hiring, and continued development of all FOH leadership across outlets.
• Maintain accountability for outlet operations, performance metrics, and Balanced Scorecard results in guest satisfaction, financial performance, and team development.

What You’ll Bring

• Proven leadership experience in multi-outlet food and beverage operations.
• Deep understanding of restaurant concepts, menu development, and front-of-house systems.
• Strong communication and mentorship skills to inspire high-performing teams.
• Experience with opening or re-opening restaurant concepts, driving SOPs, and ensuring compliance.
• Strategic and operational mindset with a focus on training, execution, and excellence.
• Ability to work cross-functionally with chefs, GMs, and corporate teams.

Other information:

What You Can Look Forward To

• Day 1 Medical, Dental, and Vision insurance
• Paid Parental Leave
• Vacation and Paid Time Off (PTO) with rollover
• 401(k) with company match
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development opportunities
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Additional Information: This hotel is owned and operated by an independent franchisee. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.

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