Job Description
The UPS Store – Center Manager
Location: Alameda / Contra Costa County
Job Type: Full-Time
The Center Manager is responsible for the daily operations of a The UPS Store retail location. This role leads the team, oversees customer service, manages financial and operational performance, and ensures compliance with The UPS Store brand standards. The Center Manager works closely with the franchise owner to drive sales, control expenses, and deliver a consistently excellent customer experience.
This is a hands-on leadership role that requires flexibility, accountability, and strong people management skills.
ResponsibilitiesManage day-to-day store operations, including opening and closing the center
Recruit, hire, train, schedule, and coach associates
Lead the team to deliver outstanding customer service on every transaction
Monitor productivity, sales performance, and service quality
Facilitate regular staff meetings and ongoing training
Support and execute local marketing and sales initiatives
Manage store financials, including expense control and reporting
Oversee inventory ordering and management
Ensure store cleanliness, safety, organization, and brand compliance
Analyze performance metrics and assist with weekly and monthly reports
Work flexible hours, including evenings and weekends as needed
High school diploma or GED required
College coursework or degree preferred
Minimum of one year of supervisory or management experience in retail, logistics, or a related field
Strong leadership and team-building skills
Excellent customer service and communication skills
Proficient with Microsoft Office and web-based systems
Strong organizational and multitasking abilities
Ability to lift up to 50 lbs and perform physical job duties
Retail management
Shipping, printing, logistics, or service-based retail
Customer service leadership
Sales and performance management
Stable, well-known brand
Growth and development opportunities
Team-oriented environment
Generous incentive plans
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