We are looking for an experienced IT Manager/Director to lead digital workplace operations in Lake Forest, Illinois. This role is responsible for maintaining reliable end-user technology services, improving the employee technology experience, and guiding day-to-day service delivery across core workplace platforms. The ideal candidate brings strong operational leadership, technical depth, and the ability to coordinate effectively with both internal stakeholders and external service partners.Responsibilities:• Oversee the daily delivery of digital workplace services, including endpoint administration, desktop standards, collaboration platforms, and identity-related solutions.• Maintain dependable and consistent IT services by tracking uptime, responsiveness, and overall platform performance against defined service targets.• Partner with internal support groups and third-party providers to align priorities, resolve issues efficiently, and sustain high-quality service delivery.• Direct the handling of incidents, user requests, root cause investigations, and change activities in accordance with established operational procedures.• Review service metrics regularly and lead remediation efforts when performance trends fall short of expected outcomes.• Establish and refine workstation and device management practices to support secure, standardized, and efficient user environments.• Drive operational improvements across digital workplace support processes to enhance service quality and user satisfaction.
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