Job Description

United States - Support Associate (Remote)

Interested in providing support to our customers? Looking to learn and develop your customer service & Linux skills in the IT industry? We think we could help!

Aquatis LLC is searching for brand new talent to join our network for providing our customers a great customer experience.

Associate Responsibilities

It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
Being able to work an assigned schedule that falls within our operating hours is required and expected.
Answer customer queries/questions in a timely manner.

Customer Focus

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events

Problem Solving Skills

Effective problem-solving skills including decision making, time management and immediate prioritization of tasks
Ability to approach problems logically and rationally
Action-oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet the business needs
Ability to maintain composure in highly escalated situations

Technical Requirements

Ability to use the Multicraft control panel software.
Ability to use the WHMCS billing system.

Other Requirements

Must be 16 years or older to apply

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Job Tags

Immediate start, Remote work, Flexible hours

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Support Associate (Remote) Job at Aquatis LLC, United States