Job Description

Job Description

Technical Product Owner

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Location: Louisville KY (Hybrid, on site Tues and Thursday - must be local)

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Duration: 6+ Months Contract

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Overview

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The Technical Product Owner III is responsible for maximizing the value of internal platform products by translating the needs of engineering teams into well-defined, prioritized backlog items. This role sits within the US Solutions Architecture team and supports the platform capabilities that underpin company's digital operations, spanning restaurant-facing ordering systems, cloud infrastructure, developer tooling, and systems integration. The role partners closely with platform engineering to improve developer experience, enable self-service and automation, and ensure platform capabilities are adopted, usable, and aligned to business and engineering priorities.

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Key Responsibilities

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Product & Backlog Management

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• Support and contribute to the product roadmap for internal developer platforms (CI/CD (Continuous Integration/Continuous Deployment), infrastructure, observability, automation tools) supporting US.
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• Own and manage the product backlog, translating customer needs into clear epics, user stories, and acceptance criteria.
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• Track and report on product metrics such as adoption, user satisfaction, operational efficiency, and productivity indicators.
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• Communicate product updates, prioritization decisions, and progress to cross-functional stakeholders.
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• Support planning, intake, and capacity management activities for platform initiatives.
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Stakeholder Engagement

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• Gather and represent feedback from internal engineering teams through interviews, surveys, office hours, and ongoing engagement.
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• Partner closely with engineering teams (SRE (Site Reliability Engineering), DevOps, Solutions Architecture) to balance product priorities with technical execution.
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• Collaborate with brand product teams, the brand SRE team, platform engineering, and enterprise cloud and security teams.
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Platform Adoption & Automation

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• Support adoption of platform capabilities through customer-focused prioritization and clear communication.
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• Contribute to self-service and automation initiatives that reduce manual support work and improve developer efficiency.
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Required Qualifications

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• 1–2+ years of experience in product management or technical product ownership.
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• ~3 years of experience working on technical products for technical users (engineers, developers, IT teams).
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• Experience owning and managing a product backlog in an Agile environment.
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• Experience with user research, requirements gathering, and translating needs into product deliverables.
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• Familiarity with product metrics and measuring adoption or outcomes.
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• Ability to collaborate effectively with engineering and cross-functional stakeholders.
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• Bachelor's degree in any field (technical degree preferred but not required).
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Preferred Qualifications

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• Experience with developer tools, internal platforms, or infrastructure-related products.
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• Familiarity with CI/CD pipelines, cloud infrastructure, DevOps, or SRE concepts.
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• Exposure to automation, self-service platforms, or workflow tooling.
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• Technical background or prior hands-on experience working closely with engineers.
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• Experience contributing to developer experience or productivity initiatives.
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• Product management certifications or formal product training.
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• Experience in a consumer-scale digital platform environment such as QSR (Quick Service Restaurant), retail, or high-transaction systems.
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• Familiarity with restaurant technology or POS (Point of Sale) systems.
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Key Competencies

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Client evaluates associates at this level against the following Smart Heart & Courage (SHC) behaviors:

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• People Grower: You share knowledge freely, create learning opportunities, and make the team around you better.
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• Influencer: You earn credibility through consistent delivery and clear communication. You bring people along rather than going it alone, and you build trusted relationships across teams.
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• Results-Focused: You take ownership of outcomes, not just tasks. You define what success looks like, execute with urgency, and follow through.
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In addition, this role requires:

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• Service orientation: treating engineering teams as customers of the platform and holding a high bar for their experience.
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• Clear prioritization communication: stakeholders always understand what is being built, what is not, and why.
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What Does Success Look Like

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• Platform features and improvements are clearly defined, well prioritized, and delivered with high quality.
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• Engineering teams adopt platform capabilities and provide positive feedback on usability and value.
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• Backlog items are consistently ready for development with clear acceptance criteria.
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• Stakeholders understand prioritization decisions and feel informed and aligned.
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• Self-service and automation initiatives measurably reduce manual support effort.
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• Product metrics are tracked and actively used to inform decisions and improvements.
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• The Technical Product Owner III is viewed as a reliable, collaborative partner by engineering teams and stakeholders.
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Thanks and Regards!

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Lavkesh Dwivedi

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lavkesh@amtexsystems.com

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Amtex System Inc.

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7 World Trade Center, 46th Fl, Suite 4625

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250 Greenwich Street

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New York, NY 10007

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646-200-7139

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Job Tags

Contract work, Work at office, Local area

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